Loading... Please wait...

Popular Brands

Our Newsletter


Michael Shea Diamonds's customer service goal is simple.

We are committed to providing our customers with total satisfaction with every purchase. Guaranteed.

 

Below is a list of the most common questions and answers.

Please Email us at sales@michaelsheadiamonds.com if you do not find your answer.

We will respond with-in 2 hours during normal business hours.

1. Where are you located?

We are located in Las Vegas, Nevada

2. What are your business hours?

Our operations and distribution center is open Monday thru Friday 9:00 am to 5:00 pm pst.

Orders can be placed 24 hours a day 7 days a week. All orders will be processed the following business day.

3. What is your contact information?

Email us:

Purchasing and sales - sales@michaelsheadiamonds.com

Service and Warranties - support@michaelsheadiamonds.com

Main Office - michael@michaelsheadiamonds.com

Personal - michaelsheadiamonds@yahoo.com

4. What is your return policy?

All of our listed products come with a hassle free 15 day return policy.

Visit our  FAQ  page for more warranty information.

5. How do I check status of my order on your website?

You will first need to  Create an Account. Once you have an account you can check order status, check out faster, check your order history and save items to your wish list.

6. How long does it take to receive my order?

Most of our products are hand made to order. This process normally takes 5 to 15 (business) days to complete

depending on the product or design. 

7. What are your payment options?

We accept Paypal and most major credit cards.

Personal checks and money orders are also an option (contact us for details)

Also available is our easy terms Lay-A-Way program.

8. How do you ship and what are the charges?

We ship all orders USPS Priority mail.

All domestic orders ship free of charge. International Orders are subject to a small fee of $39.99 usd.

9. Where do I find out more about your products?

Information about our gemstones and metals can be found on our FAQ page.

You can contact us if you have further questions regarding any of our products.

10. How can I verify my ring size?

It is always best to have a jeweler or someone who sells rings to check your ring size with the correct

size measuring tools. If that option is unavailable you can try this online Printable Ring Sizer that you 

print, cut out and measure your ring size. This option is not 100% accurate but it will give you an idea.

To convert US ring sizes to other origins you can refer to our Ring Size Conversion Chart.

 

Please Feel Free To Contact Us With Any Questions or Comments Regarding Our Website