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Michael Shea Diamonds is commited and focused to provide the highest quality of products and materials available. Our workmanship is some of the best in the industry. We pride ourselves in creating and designing some of the best jewelry on the market.

 



PROCESSING

Most of our jewelry designs are hand made to order. Our products are cast, detailed, sized, set and polished per order. This normally takes 5-15 business days to complete an item depending on the product design. Please allow alloted time for this process and required shipping time to receive your order. Order confirmation will be emailed when order has cleared and shipping confirmation will be emailed when your order has shipped. Please contact us if you have not received any of these confirmations. 

 

GEMSTONE WARRANTY

Siberian Ice® gemstones come with an unlimited Lifetime Warranty against cracking, chipping, clouding, fading or discoloring under normal wear. In the unlikely event this should ever happen, Michael Shea Diamonds will provide a replacement gemstone at no charge to the original purchaser.

 

MOUNTINGS & SETTINGS WARRANTY

All of our items are guaranteed to be without defects in workmanship (damaged metals, misalignments or loose stone settings) and will always be repaired or replaced free of charge for up to 60 days of receiving item (buyer responsible for return shipping charges to Michael Shea Diamonds). Michael Shea Diamonds recommends to care for and clean your jewelry (information provided with every purchase) as suggested including having prong set items checked every 4 - 6 months for stone tightening by a qualified jeweler. Failure to do so may affect warranty of the item as well as cause more damage to the product. Following these procedures will keep your jewelry item(s) beautiful and will make them last a lifetime. We do not offer (under any situation) money back returns on custom made or engraved items but will always (consider) store credit or exchanges depending on situation.

 

RETURN POLICY

We offer a 15 day return/refund policy on all predesigned and advertised products. The 15 days begin upon receiving the item and all items must be return in original condition (new and unworn). A restock charge may apply to some returns. Restock charges vary depending on popularity of design and may be up to 20% of original purchase price. We do not offer returns or refunds on custom designs or items that have been engraved upon request. An RMA (return mechandise authorization) number must be requested from us before returning item(s). Any item returned without an RMA may be refused and sent back to shipper. Issued RMA numbers are valid for 10 days only.

 

EXCHANGE POLICY

Most pre-designed products are exchangable. Some of these items may be subject to re-sizing charges or price adjustments related to larger settings. Buyers are responsible for any return shipping charges related. There are not exchanges offered to custom or engraved items.

 

ORDER CANCELLATION POLICY

All orders place can be cancelled with-in 24 hours of date and time of purchase without any cancellation fees. Orders can be cancelled after 24 hours of purchase but may be subject to fees due to labor cost and re-scrap of precious metals used in casting. Fees will vary and may be up to 20% of purchase price.

 

REPAIR POLICY

In the rare event an item does not meet your satisfaction, breaks, or has quality issues we will fix or replace the item(s) at no charge within 60 days.

Beyond 60 days, repair and shipping charges will apply. Repair services will be invoiced via Paypal invoices. This invoice can be paid via Paypal account or credit card.  An RMA number will be required for return for repairs.

 

SHIPPING POLICY

We ship all of our items via USPS priority mail. All domestic orders are shipped free of charge and normally arrive with-in 2-3 days. International orders are also shipped USPS priority international at a flat rate of $29.95 usd. Normally orders arrive to your customs with-in 5-7 days. Michael Shea Diamonds is not responsible for possible custom delays, customs fees, duty taxes or import taxes into your respective countries. Michael Shea Diamonds is not responsible for lost, late or stolen packages. Although most orders are shipped insured, items/packages that are not related to postal service reimbursement will not be refunded to buyer. Packages lost due to buyer not submitting the correct shipping address are not eligible for reimbursement by Michael Shea Diamonds. It is always suggested to assure you have submitted the correct shipping address.

 

PRIVACY POLICY

We do not sale, rent or share any of your personal information to anyone.  Your electronic information is stored securely in our data base. All financial and personal documentation related to the order is shredded after shipment.

 

 

ALL JEWELRY ORDERS INCLUDE A BEAUTIFUL VELTEX® PRESENTATION BOX AT NO ADDITIONAL CHARGE

( Box is appropriate to item design and color of box may vary depending on availability)

 

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